Can multiple tenants in the same HMO report separately?

Yes. Each tenant has their own unique reporting link. Issues they report are separate tickets — you see which tenant reported what, and the audit trail is clean.

Does FixRoute help with HMO licensing requirements?

FixRoute creates a timestamped record of every reported repair and every action taken. That audit trail is useful if you ever need to demonstrate timely maintenance response to a council inspector or in a dispute.

What if the same issue is reported by two tenants?

You can merge duplicate tickets or close one as duplicate with a note. Either way, both tenants are updated and the record is clean.

Property Maintenance Software for HMO Landlords

Running an HMO means more tenants, more wear and tear, and more WhatsApp threads competing for your attention. FixRoute gives every tenant a direct report link while keeping you in control of every repair decision.

Bring order to your HMO repairs — 14 days free, no credit card No credit card · £19/month · Cancel anytime

The repair problems HMO landlords face

Multiple tenants reporting the same issue from different WhatsApp threads
No way to track whether a repair reported last week was ever assigned
Contractors can't always reach you — jobs stall while tenants wait
No audit trail if a dispute arises over a repair that 'was never reported'
HMO licences require timely repair response — WhatsApp is no proof

How FixRoute helps

Each tenant gets their own report link — no confusion between tenants
Every repair is a timestamped ticket: reported by, assigned to, resolved when
Contractors receive scoped job links and can accept, quote, and schedule without calling you
Automatic audit trail satisfies HMO licence repair-response requirements
Flat £19/month — not per-unit, so more tenants doesn't mean a bigger bill

What is the best property maintenance software for HMO landlords?

For HMO landlords with 1–20 properties, FixRoute is the purpose-built option. At £19/month flat — not per property — it gives you a structured repair loop: tenants report via a permanent web link (no app, no account), you assign contractors from a dashboard, and contractors receive scoped job links with full job details. Every action is timestamped, creating an audit trail for Section 11 compliance and deposit disputes.

For letting agencies managing 50+ properties, Fixflo is the category leader. For landlords needing full property management including rent collection, Arthur Online covers more ground. But for HMO landlords who self-manage 1–20 properties, FixRoute is the right tool — simpler, cheaper, and set up in 2 minutes.

£19 /month

Flat price — not per property
14-day free trial, no card
Set up in 2 minutes
Cancel anytime

Start free trial

How it works

1
Tenant reports via web link — no app
Each property gets a unique report link. Tenants open it in any browser, describe the issue, and attach photos. You're notified immediately.
2
You assign a contractor from your list
From your dashboard, choose a contractor. They receive a scoped job link — photos, description, property details. No briefing call needed.
3
Contractor accepts, tenant is auto-updated
The contractor accepts the job, proposes a quote and date. Your tenant is notified automatically. The repair is tracked from report to resolution.

See what you get

FixRoute landlord dashboard — all repairs tracked across properties

Your dashboard: every repair, every property, every status — at a glance.

Questions from HMO landlords

Can multiple tenants in the same HMO report separately?: Yes. Each tenant has their own unique reporting link. Issues they report are separate tickets — you see which tenant reported what, and the audit trail is clean.
Does FixRoute help with HMO licensing requirements?: FixRoute creates a timestamped record of every reported repair and every action taken. That audit trail is useful if you ever need to demonstrate timely maintenance response to a council inspector or in a dispute.
What if the same issue is reported by two tenants?: You can merge duplicate tickets or close one as duplicate with a note. Either way, both tenants are updated and the record is clean.

Start managing repairs properly

Bring order to your HMO repairs — 14 days free, no credit card

Start your free 14-day trial

No credit card required · Cancel anytime · £19/month after trial