About FixRoute

FixRoute is property repair management software for self-managing UK landlords with 1–20 properties. It replaces WhatsApp-based repair coordination with a structured three-party loop: tenants report repairs via a web link, landlords assign contractors from a dashboard, and contractors receive scoped job links with full job details. No app or account is required for tenants or contractors.

What is FixRoute?

FixRoute is a UK-based SaaS product that closes the repair loop for self-managing landlords. 92% of UK landlords still coordinate repairs by WhatsApp or text message — without an audit trail, with the landlord as a manual relay between tenant and contractor, and with no structured way for tenants to report or track issues. FixRoute solves all three problems at once for £19/month.

The product gives each property a permanent tenant report link (no app, no account required), each landlord a dashboard showing all repairs across all properties, and each contractor a scoped per-job link with full details. Every action is automatically timestamped, creating a legally defensible audit trail for Section 11 compliance and deposit disputes.

£19 /month flat
2 min setup time
1–20 properties
0 accounts for tenants or contractors

The problem FixRoute solves

34% of UK landlords spend more than two hours every month just coordinating repairs — that's before counting the 9pm texts, the contractor chasing, and the invoice you can't find when a tenant disputes it. The problem isn't bad tenants or unreliable contractors. It's the group chat.

WhatsApp creates three structural problems for landlord repair management:

  1. 1
    No audit trail

    WhatsApp messages are editable, deletable, and not legally timestamped. When a tenant claims a repair was never done, a WhatsApp thread is weak evidence — especially if messages were deleted or the phone was replaced.

  2. 2
    The landlord is a manual relay

    Every message flows through you: tenant reports to you, you relay to contractor, contractor replies to you, you relay back to tenant. That's not a system — it's a full-time job.

  3. 3
    No visibility for tenants

    Tenants don't know if you've seen the message, don't know what's happening, and end up sending follow-ups that feel like chasing — because there's no other way for them to know.

How FixRoute works

FixRoute closes the repair loop in five steps. The landlord makes two decisions: assign a contractor, and approve the quote. Everything else is automated.

  1. 1
    Landlord adds a property (30 seconds)

    FixRoute creates a permanent report link for that property. Share it with your tenant once — every repair they ever submit goes straight to your dashboard.

  2. 2
    Tenant reports via web link (no account, no app)

    Description, category, optional photos. Submitted in under 60 seconds. Tenant receives a confirmation with their ticket reference. No login, no password.

  3. 3
    Landlord reviews and assigns (one click)

    You see the report and photos on your dashboard. Pick a contractor from your saved list. One email goes to the contractor. Nothing else for you to do.

  4. 4
    Contractor accepts via scoped job link (no account, no app)

    The contractor receives a plain email with a link containing full job details. They accept, submit a quote and proposed date — all from that one page. No registration required.

  5. 5
    Job closes with a full timestamped record

    Contractor marks done. Tenant auto-notified. The ticket closes with a complete record: tenant's report, your assignment, the quote, the scheduled date, the completion. Nothing to chase.

Full methodology: the five-step repair loop explained →

The company

FixRoute is operated by Chavannes Ltd, a UK registered company. It is built and maintained by Theo Chavannes, founder. The product is hosted in the UK and is fully GDPR compliant. FixRoute is registered with the ICO as a data controller.

Product
FixRoute
Company
Chavannes Ltd
Jurisdiction
United Kingdom
Contact
hello@fixroute.co.uk
Compliance
GDPR compliant · ICO registered

The founder

Theo Chavannes

Founder, FixRoute / Chavannes Ltd

Theo Chavannes built FixRoute after recognising that the self-managing landlord market — millions of UK landlords with 1–20 properties — was being served by tools built for letting agencies, at prices that didn't match the problem size. FixRoute is a focused, opinionated product: it does the repair loop and nothing else, for the price of a coffee a day.

LinkedIn GitHub

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