Stop chasing contractors.
FixRoute keeps every repair moving.
FixRoute closes every repair loop — tenant reports via link, you assign, contractor fixes, everyone auto-updated. Full timestamped audit trail. One flat price — £19/month for any number of properties.
FixRoute is property repair management software for self-managing UK landlords with 1–20 properties. It's one flat price — £19/month for any number of properties, and replaces WhatsApp-based repair coordination with a structured loop: tenants report repairs via a permanent web link, landlords assign contractors from a single dashboard, and contractors receive scoped job links with full details. No app or account required for tenants or contractors. 14-day free trial, no credit card.
What scattered repair messages cost
Every repair needs a loop,
not another thread.
Tenants report from a permanent web link. No app, no login, and no repair details buried in chat.
Because there is no system. Just a phone number. Your tenants don't know what else to do.
A timestamped repair record is easier to rely on than scattered chat messages when a tenant raises disrepair or deposit questions.
One flat price — £19/month, any number of properties. One avoided contractor chase can cover the cost.
Same boiler. Completely different outcomes.
What coordination looks like now
vs. what it should look like.
The law has changed
Your process probably hasn't.
UK landlord legislation moved fast in 2025–2026. Here's what changed, what is coming, and how FixRoute helps keep the repair record organised.
Section 21 is gone. Disrepair issues can matter in possession proceedings. Timestamped repair records document when you were notified, how you responded, and what happened next.
From 1 May 2026 the recovery window doubled to 24 months and enforcement powers increased. Documented repair history helps show what you knew, when you acted, and what was completed.
Under Section 11 you must keep the structure, exterior, and key installations in repair. What counts as reasonable depends on the problem. A timestamped response record is easier to rely on than scattered chat messages.
The national database is expected to roll out from late 2026. Repair and compliance records you build now help keep your property history organised as new registration duties arrive.
Renters' Rights Act 2025 · Royal Assent October 2025 · Core provisions in force 1 May 2026 · gov.uk guide
The repair loop
Five steps, fully tracked.
You make two decisions: assign it, approve the quote. FixRoute handles the rest.
Add a property — takes 30 seconds
FixRoute creates a permanent report link for that property. Send it to your tenant once via email, text, or WhatsApp. Every repair they ever submit goes straight to your dashboard — no more "can you just ring me?"
Reports the issue — no account, no app
They visit the link on any phone. Fill in the description, pick a category, attach photos. Done in under a minute. No registration. No password. If they can use WhatsApp, they can use this.
Review, triage, assign — one click
You get a notification. You see the report, the photos, the priority. Pick a contractor from your saved list, click assign. One email goes to your contractor. Nothing else for you to do.
Gets a link — no app, no account, no setup
They receive a plain email with a job link. They see the full details, photos, and priority. They accept, send a quote with a proposed date. You get notified. All from their inbox — no new software for them to learn.
Marks done — everyone updated automatically
Job complete. Contractor marks done. Your tenant gets an email. The ticket closes with a full timestamped record — photos, quote, scheduled date, completion notes. You're copied. Nothing to chase.
Your command centre
Everything across all your
properties. One screen.
Filter by status. Triage and assign with one click. The system that should have existed from day one.
| Property / Issue | Status | Contractor | Age |
|---|---|---|---|
|
14 Acacia Rd, Birmingham
Boiler noise & loss of heat
|
New | Unassigned | 3h ago |
|
Flat 2B, 8 Mill Lane, Leeds
Leaking kitchen tap — slow drip
|
New | Unassigned | 1d ago |
|
22 Elm Close, Bristol
External door lock stiff
|
Quoted | Dave's Locks | 2d ago |
|
Flat 1A, 8 Mill Lane, Leeds
Shower pressure low
|
Scheduled | Mike's Plumbing | 4d ago |
|
47 King St, Manchester
Damp patch on bedroom ceiling
|
Done | NW Damp Specialists | 8d ago |
Pricing
One flat price. Any number of properties.
No agency-style pricing.
£19/month for any number of properties — grow as much as you want and it never costs more. Or £190/year (2 months free).
✓ 14-day free trial · no card required
- ✓Any number of properties — no tiers, no per-property fees, no caps
- ✓Timestamped audit trail — reports, assignments, quotes, photos
- ✓Tenant report links — no app, no account
- ✓Contractor job links — no app, no account
- ✓Automatic email updates at every stage
- ✓Section 11 & Renters' Rights Act compliance evidence
- ✓UK-based · GDPR compliant
£19/month after trial · cancel anytime · set up in under 2 minutes
Every repair needs the same sequence: tenant reports, you assign, contractor responds, tenant is updated.
FixRoute keeps those steps in one timestamped record instead of spreading them across calls and messages.
One flat price — £19/month for any number of properties. Tenants and contractors need no account.
Operated by Chavannes Ltd · UK registered company
Common questions
Everything you want to know
What if my contractor doesn't want to use another app?
There is no app. When you assign a job, your contractor receives a plain email with a link. They click it, view the job details on a standard web page, accept or decline, send a quote with a proposed date, and mark the job done — all from that one page. No account, no download, no setup. If they can read an email, they can use FixRoute.
What if my tenant isn't particularly tech-savvy?
The report form is a single web page with three fields: description of the issue, a category dropdown, and optional photos. There is no account to create. No password to remember. It works on any phone, tablet or computer. If a tenant can send a WhatsApp message, they can fill in this form.
What happens when the 14-day trial ends?
You'll receive an email reminder before your trial ends. If you want to continue, you add a payment method. If you don't, your account pauses — no surprise charges, ever. We don't require a card upfront because we want you to try FixRoute properly, not worry about accidentally being billed.
Is my data secure? What about GDPR?
FixRoute is built with GDPR compliance as a baseline: data is encrypted in transit and at rest, we never sell your data to third parties, tenants can request deletion of their data, and we maintain a complete audit log for compliance purposes. You can find the full details in our Privacy Policy.
I only have 1 or 2 properties. Is it worth it?
One flat price of £19/month covers any number of properties, so you can start with one and never pay more as you grow. Even a single property with one repair per month typically involves multiple phone calls, texts and follow-ups. The audit trail — with timestamped quotes and job completion records — is valuable if a tenant dispute ever arises. Landlords with just one property often tell us the peace of mind is worth more than the price.
Do I need to migrate anything from WhatsApp?
No. There is nothing to import or migrate. Add a property, copy the link, send it to your tenant. That's the entire setup. New repairs come through FixRoute from that moment on. Old WhatsApp threads stay where they are.
What is FixRoute and how does it work?
FixRoute is property repair management software for self-managing UK landlords with 1–20 properties. It replaces WhatsApp-based repair coordination with a structured loop: tenants report repairs via a permanent web link (no app, no account), landlords triage and assign from a single dashboard, and contractors receive scoped job links with full job details. Every action is timestamped, creating an audit trail for repair disputes and Section 11 record keeping. One flat price — £19/month for any number of properties.
How does FixRoute compare to Fixflo?
Fixflo is built for letting agencies managing 50+ properties and starts at approximately £82/month. It requires tenants and contractors to create accounts, and onboarding takes days. FixRoute is built for self-managing landlords with 1–20 properties, at one flat price of £19/month for any number of properties — no accounts required for tenants or contractors, and setup takes 2 minutes. For the full comparison, see FixRoute vs Fixflo.
Does FixRoute help with Section 11 compliance?
FixRoute creates a timestamped record of every repair: when the tenant reported it, when you responded, when a contractor was assigned, and when the job was completed. Under Section 11 of the Landlord and Tenant Act 1985, landlords have repairing obligations for the structure, exterior, and key installations. FixRoute's audit trail documents your response and can be useful in disputes with a tenant or local authority. For more detail, see our guide on FixRoute's audit trail and Section 11 compliance.
Every week you manage repairs
by WhatsApp is another week
without a paper trail.
Since 1 May 2026, a clear repair trail matters more in possession and disrepair disputes. Add one property in 2 minutes. No card required.
Start free for 14 days£19/month after trial · cancel anytime · tenants and contractors need no account
Sources & methodology
- 1 92% of self-managing landlords coordinate repairs via WhatsApp, text, or phone — Qualisync/LandlordZone landlord survey, 2024.
- 2 32% of landlords receiving repair-related calls outside normal hours — Qualisync/LandlordZone landlord survey, 2024.
- TonyM quote — verbatim from a public OpenRent landlord community forum post, September 2019 (capitalisation and punctuation lightly cleaned for display). View original post ↗
- Section 21 abolition — Renters' Rights Act 2025, in force from 1 May 2026. Legislation.gov.uk ↗