Can tenants report emergency repairs via FixRoute?

Yes — and the form allows them to mark urgency. You're notified immediately. For genuine emergencies (gas leak, flooding), they should still call 999 first — FixRoute handles the documentation and contractor assignment.

What if a tenant reports a fake or exaggerated issue?

Every report is timestamped and attributed to their report link. You review each ticket before assigning anyone — you can decline or defer low-priority reports with a note to the tenant.

Can tenants track the status of their repair?

Yes. Tenants receive automatic updates when you assign a contractor and when the contractor accepts the job. No need to chase you for a status update.

Tenant Repair Reporting Without an App

The biggest obstacle to good repair management isn't coordination — it's the first step. FixRoute makes it frictionless for tenants to report repairs properly, so you hear about problems early, not after they've got worse.

Give your tenants a proper way to report repairs — 14 days free No credit card · £19/month · Cancel anytime

No app. No account. Just a link.
Every property gets a unique reporting URL. Tenants open it in any browser, describe the issue, attach photos, and submit. That's it. No download, no signup, no password reset two months later.
Photo attachments at report time
Tenants can attach photos directly to the report. You see exactly what they see, before a contractor is involved. Better briefings mean fewer site visits and more accurate quotes.
Instant confirmation for the tenant
As soon as a report is submitted, the tenant receives a confirmation with their ticket reference. They know it's been logged — no need to chase you, no WhatsApp follow-up 48 hours later.
You control the link — not the tenant
The report link is tied to your property, not a tenant account. When tenancies change, you update the link or property details in your dashboard. Previous reports stay attached to the property, not the outgoing tenant.

How it works in practice

Can tenants report emergency repairs via FixRoute?: Yes — and the form allows them to mark urgency. You're notified immediately. For genuine emergencies (gas leak, flooding), they should still call 999 first — FixRoute handles the documentation and contractor assignment.
What if a tenant reports a fake or exaggerated issue?: Every report is timestamped and attributed to their report link. You review each ticket before assigning anyone — you can decline or defer low-priority reports with a note to the tenant.
Can tenants track the status of their repair?: Yes. Tenants receive automatic updates when you assign a contractor and when the contractor accepts the job. No need to chase you for a status update.

Give your tenants a proper way to report repairs — 14 days free

Start your free 14-day trial

No credit card required · Cancel anytime · £19/month after trial

How it works in practice

Give your tenants a proper way to report repairs — 14 days free

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