Legally Defensible Repair Records for UK Landlords
A WhatsApp thread is not a repair record. It disappears when a phone is replaced, can be edited after the fact, and has no legal standing in a dispute. FixRoute's audit trail is timestamped, tamper-evident, and designed to protect you.
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Every action is timestamped
From the moment a tenant reports an issue to the moment it's marked complete, every action carries a timestamp. You can see when the report came in, when you assigned a contractor, and when the job was closed.
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Built for Section 11 compliance
Under Section 11 of the Landlord and Tenant Act 1985, you must respond to repair reports in a reasonable time. FixRoute's audit trail shows response times clearly — useful in disputes with tenants or local authorities.
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Useful at tenancy end
Repair history is attached to properties, not tenants. At check-out, you can review everything repaired during the tenancy — useful for deposit deductions or demonstrating the property was maintained.
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Attached photos are preserved
Photos submitted with repair reports are stored securely and attached to the ticket permanently. The 'before' photo of a damaged appliance stays on record.
How it works in practice
- Is FixRoute's audit trail admissible in a dispute?
- FixRoute creates timestamped records that can be exported and presented as evidence. We can't give legal advice, but a clear, timestamped paper trail is substantially stronger than a WhatsApp thread in most dispute proceedings.
- What happens to records when a tenant leaves?
- Repair records stay attached to the property, not the tenant. When a tenancy ends, the history is still there for the next tenancy and for any retrospective disputes.
- Can I export the repair history?
- Yes — you can export a property's repair history as a report. Useful for annual reviews, insurance claims, or presenting to a local authority.
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