The remote landlord repair bottleneck
In a typical WhatsApp-managed repair, the landlord is the relay: tenant messages you, you call the contractor, contractor asks you to relay details to the tenant, tenant asks you for a status update. If you're in a different time zone, on holiday, or just busy, every step takes longer — and the tenant and contractor are waiting on you.
How FixRoute removes the bottleneck for remote landlords
FixRoute breaks the landlord-as-relay pattern. Tenants report via a permanent web link and receive immediate confirmation — no chasing you. Contractors receive a scoped job link with full details (issue description, photos, property address) and can accept, quote, and schedule without a briefing call. Tenants are auto-notified when the contractor accepts. You make one decision — assign a contractor — from any device, anywhere. FixRoute handles the rest.
Visibility without being on-site
FixRoute's dashboard shows every open repair across all your properties with live status: reported, assigned, accepted, scheduled, complete. You can see at a glance whether that boiler repair from last week has been accepted by the contractor, or whether it's sitting in 'awaiting response' and needs a follow-up. No phone calls required for a status check.
Building the paper trail from anywhere
Remote landlords are more exposed to repair disputes because they can't personally verify work was done. FixRoute's audit trail — contractor acceptance, quote amount, completion notes — gives you a record without being there. Every action is timestamped server-side, making it a reliable paper trail for Section 11 compliance and deposit disputes even when you're managing from abroad.