HMO Maintenance Software for UK Landlords: What to Look For
HMO (House in Multiple Occupation) landlords face a more demanding repair environment than single-tenancy landlords: more tenants reporting issues, stricter local authority scrutiny, and HMO licences that carry conditions on safety and property standards. FixRoute is built for exactly this. Each tenant gets their own report link, every repair is tracked, and you get a timestamped repair log that helps evidence your repair responses for HMO licence compliance.
By Theo Chavannes, Founder, FixRoute
· Published
· Last reviewed
Why HMOs need better repair tracking than single lets
HMOs typically generate more repair reports than single lets: more tenants, more shared facilities, and more wear on kitchens, bathrooms and communal areas. The same fault is often reported by several tenants at once, so a single boiler or shower problem can land in your inbox three or four times. Without a structured system, repairs get lost, duplicated, or fall through the cracks.
HMO licence compliance and repair records
HMO licences carry conditions on safety and property standards, and councils can add further conditions and require landlords to put problems right. The exact wording varies by council, so check your own licence. Local authorities can inspect and ask for evidence of how you responded to repairs. A WhatsApp thread is hard to present as evidence; a timestamped repair log from FixRoute is clear and structured.
What FixRoute does for HMO landlords
FixRoute gives each HMO property a permanent tenant report link — every tenant uses the same link, and each submission becomes a separate timestamped ticket. You see all open repairs across the property on your dashboard. Contractors receive scoped job links with the full issue description and photos. Every action — report, assignment, acceptance, completion — is logged automatically. FixRoute is one flat £19/month covering any number of properties — so neither the number of tenants in an HMO nor the size of your portfolio ever changes the bill.
What to look for in HMO maintenance software
The key requirements for HMO landlords: multiple tenants can report separately without seeing each other's issues; each repair gets a unique reference and timestamped history; contractors don't need tenant contact details to do their job; the system produces an exportable repair log for licence compliance. FixRoute satisfies all four.
Frequently asked questions
What maintenance software do HMO landlords need?
HMO landlords need software that lets multiple tenants report issues separately without seeing each other's complaints, gives each repair a unique reference with a timestamped history, allows contractors to act without needing tenant contact details, and produces an exportable repair log for HMO licence compliance. FixRoute covers all four — one flat £19/month for any number of properties and any number of tenants per property.
Do HMO landlords have stricter repair obligations than single-let landlords?
The underlying repair law under Section 11 of the Landlord and Tenant Act 1985 is the same, but HMO licence conditions set by the local council typically include specific property and safety standards, and councils can add further conditions and inspect for compliance. HMOs generate more repair volume and face greater council scrutiny, which makes a clear, exportable repair record more important in practice.
How does FixRoute handle HMOs with multiple tenants?
Every HMO property gets a single permanent report link — every tenant uses the same link, and each submission becomes a separate timestamped ticket on your dashboard. You see all open repairs across the property at once, and contractors receive scoped job links with the specific issue and photos. The flat £19/month price covers any number of tenants in an HMO, so the bill never grows with occupancy.
What repair records do I need for an HMO licence inspection?
Councils can ask for evidence of how you responded to repairs — when they were reported, when you acted, who carried out the work. A WhatsApp thread is hard to present as structured evidence. A timestamped repair log showing report date, contractor assignment, acceptance and completion is far clearer for an inspector. FixRoute's exportable repair history gives you exactly that.