Why HMOs need better repair tracking than single lets
A single-let landlord might handle 6–10 repairs per year. An HMO landlord with 5 tenants in one property can handle 3–5x that volume — with the added complication that multiple tenants may report the same issue independently. Without a structured system, repairs get lost, duplicated, or fall through the cracks entirely.
HMO licence compliance and repair records
Most HMO licences require landlords to maintain the property in a safe and habitable condition and respond to repair reports promptly. Local authorities can inspect and require evidence of repair response. A WhatsApp thread is difficult to present as evidence — a timestamped repair log from FixRoute is clear and structured.
What FixRoute does for HMO landlords
FixRoute gives each HMO property a permanent tenant report link — every tenant uses the same link, and each submission becomes a separate timestamped ticket. You see all open repairs across the property on your dashboard. Contractors receive scoped job links with the full issue description and photos. Every action — report, assignment, acceptance, completion — is logged automatically. FixRoute costs £19/month flat, regardless of how many tenants are in the HMO.
What to look for in HMO maintenance software
The key requirements for HMO landlords: multiple tenants can report separately without seeing each other's issues; each repair gets a unique reference and timestamped history; contractors don't need tenant contact details to do their job; the system produces an exportable repair log for licence compliance. FixRoute satisfies all four.