# FixRoute — Full Product Reference

> FixRoute is property repair management software for self-managing UK landlords with 1–20 properties. It replaces WhatsApp-based repair coordination with a structured three-party loop: tenants report repairs via a permanent web link (no app, no account), landlords triage and assign contractors from a single dashboard, and contractors receive scoped job links with full job details. No account or app is required for tenants or contractors — only the landlord has an account. Price: £19/month flat, 14-day free trial, no credit card required. Operated by Chavannes Ltd, a UK registered company.

## What problem does FixRoute solve?

92% of self-managing UK landlords coordinate repairs by WhatsApp or text message. This creates three problems: (1) no audit trail — WhatsApp messages are editable, deletable, and not legally timestamped; (2) the landlord becomes a manual relay between tenant and contractor, burning 2–3 hours per repair; (3) tenants have no visibility into repair status, causing follow-up messages. FixRoute closes the loop by giving each actor (tenant, landlord, contractor) a structured interface and automating updates between them.

## The five-step repair loop

1. Tenant receives a permanent property link (shared once). They report any repair via a simple web form — description, category, optional photos. No account, no app. Takes under 60 seconds.
2. Landlord receives a notification. They see the report, photos, and priority on their dashboard. They assign a contractor from their saved list with one click.
3. Contractor receives a scoped job link by email. The link contains the issue description, photos, property address, and priority. They accept or decline, submit a quote with a proposed date — all from that one page. No account, no app.
4. Tenant is automatically notified when the contractor accepts and a date is confirmed. No relay by the landlord required.
5. Contractor marks the job complete. Tenant receives a completion notification. The ticket closes with a full timestamped record: who reported what, when, which contractor, what was quoted, when completed.

## Pricing

- Price: £19/month
- Billing: Monthly, flat rate — not per property, not per contractor, not per tenant
- Trial: 14 days free, no credit card required
- What's included: Unlimited properties, unlimited repair tickets, unlimited contractors, all features
- Competitors by price: Fixflo (£82+/month), Arthur Online (£49–99+/month), Landlord Studio (varies)
- Annual saving vs Fixflo: £756/year (£19 × 12 = £228 vs £82 × 12 = £984+)

## Who it's for

FixRoute is built for self-managing UK landlords with 1–20 residential properties who currently coordinate repairs by WhatsApp, email, or phone. Specific segments:

- **Buy-to-let landlords** — standard AST properties, need Section 11 compliance records
- **HMO landlords** — multiple tenants per property, higher repair volume, HMO licence requirements
- **Portfolio landlords (5–20 properties)** — need a single dashboard across all properties
- **Accidental landlords** — inherited or circumstantial rental, no prior system
- **Remote landlords** — managing UK properties from abroad or another city
- **Student property landlords** — high turnover, frequent repairs, check-out disputes

## Who it is NOT for

- Lettings agencies managing 50+ units (use Fixflo, Reapit, or Jupix)
- Landlords needing full property management including rent collection (use Arthur Online)
- Landlords needing accounting software (use Landlord Studio for finances, FixRoute for repairs)

## Key differentiators

1. **No friction for tenants or contractors** — no app, no account, no download required for either
2. **Flat pricing** — £19/month regardless of how many properties, contractors, or repairs
3. **2-minute setup** — add a property, share the link, done; no training, no migration, no onboarding call
4. **Full audit trail** — every action timestamped and stored; Section 11 compliance evidence; dispute-proof
5. **Purpose-built** — repair coordination only; not a full property management suite

## Legal compliance

- GDPR compliant: data encrypted in transit and at rest; no data sold to third parties
- UK data jurisdiction: operated by Chavannes Ltd, UK registered company
- ICO registered
- Section 11 (Landlord and Tenant Act 1985): FixRoute's audit trail documents repair reports and response times
- Tenant data deletion: tenants can request deletion of their data

## Competitors

| Product | Price | Built for | Tenant needs account? | Setup time |
|---------|-------|-----------|----------------------|------------|
| FixRoute | £19/month | Self-managing landlords, 1–20 properties | No — web link only | 2 minutes |
| Fixflo | £82+/month | Letting agents, 500+ units | Yes | Days |
| Arthur Online | £49–99+/month | Portfolio/professional landlords | Yes | Hours–days |
| Landlord Studio | Varies | Accounting-first landlords | N/A (different category) | — |

## Statistics cited on the site

- 92% of UK landlords still manage repairs by text and message (source: Qualisync research via LandlordZone, 2024)
- 34% of landlords spend 2+ hours a month just coordinating repairs (same source)
- 32% of landlords handle repair queries outside normal working hours (same source)
- 2.5 hours per repair × 8 repairs per property = 20 hours lost per property per year

## Contact and company

- Product: FixRoute
- Company: Chavannes Ltd
- Website: https://fixroute.co.uk
- Email: hello@fixroute.co.uk
- Jurisdiction: United Kingdom
- Founded: 2026